Where do I register my Prepaid SIM card?

Register easily with BankID or with valid identification document via Veriff (photo ID) at comviq.se.

Or register with mobile BankID, via Veriff (photo-ID), valid identification document (driver's license, passport or ID card) or LMA card (Swedish Migration Agency) at a Comviq retailer:

- ATG agents
- ICA
- Pressbyrån (also with a foreign ID document, LMA card or as a company)
- 7-Eleven (also with a foreign ID document, LMA card or as a company)
- Circle K (also with a foreign ID document, LMA card or as a company)
- OKQ8
- In your local store that sells Comviq (also with a foreign ID document, LMA card or as a company)

When the Prepaid SIM card is registered, you will see it in the Comviq app and in Mitt Konto.

How do I know if the Prepaid SIM card is registered?

Try filling in the mobile number or the SIM card's ICCID (20 digits) to see if the number is registered. You can also see if the Prepaid SIM card is registered in the Comviq-app and/or in Mitt Konto.

What is ICCID and where can I find it?

ICCID or ICC number is the SIM card's unique serial number (20 digits). You find it on your SIM card in four rows. It is also printed on the plastic carrier that your SIM card was delivered on and pushed out from.

Can I get a mobile subscription instead?

Absolutely! Select the mobile subscription you want. You can keep the same phone number if you want to! And if you have data left on your Comviq Prepaid SIM card, the balance will be transferred to your new subscription. The balance is added as a pot and deducted from future invoices. Transferring your number takes up to 5 days.

Why should I register my Prepaid SIM card?

Sweden has introduced a new law that requires all Prepaid SIM cards to be connected to a user. From 1 August 2022, all new Prepaid SIM cards that are sold must be registered in order to be used and from February 2023 all active Prepaid SIM cards, bot new and old needs to be registered. Registration is easy and secure. Do it at comviq.se with BankID, or at one of our resellers with a valid ID document (Swedish or foreign).

With a registered Prepaid SIM card, you get a more secure experience. Should you, for example, lose your mobile phone or SIM card, you can keep your number and transfer any remaining balance from your old card.

What do you do with my personal information?

We save your social security number, your population registration address and how and when you registered. Of course we follow laws and guidelines. Read more in Comviq's privacy policy.

How do I deregister the Prepaid SIM card?

You can easily deregister the Prepaid SIM card whenever you want. Contact our Customer Service and they will help you.

What does Prepaid SIM card registration mean?

Registering a Prepaid SIM card means that you identify yourself as the owner of the card.

Can I register several Prepaid SIM cards?

Sure! If you have several SIM cards you can register them all.

Why does it say that my Prepaid SIM card is unregistered when I previously registered it?

If you registered your SIM card before October 2020, and without using BankID or a valid ID document via Veriff, you need to register your Prepaid SIM card again.

How do I register without a Swedish social security number?

You can register online via Veriff or at the Comviq retailers Pressbyrån, 7-Eleven and Circle K. Bring a valid foreign ID document (driver's license, passport or ID card) and/or LMA card (Swedish Migration Agency).

Can I register if I am under 18 years old?

You can register your prepaid SIM card if you are over the age of 13. If you are younger than 13 the registration has to be done by your guardian. Everyone under the age of 16 will also be excluded from our direct marketing.

What happens if I don’t register?

From 1 August, all new Prepaid SIM cards will need to be registered in order to be used. If you have an older Prepaid SIM card it must be registered no later than February 1st 2023.

Do I have to register my Prepaid SIM card?

Yes, according to Swedish law, all Prepaid SIM cards must be registered on a user. This applies not only to Comviq but to all operators.

Will my number and name be available online?

Your number and name will not be listed online at sites such as Eniro or Hitta.se unless you actively consent to this. If you want your number to be searchable at the number information, you can easily change it on My Account at comviq.se or in the Comviq app.

Can I transfer / register an already registered card to another person?

Yes you can transfer a registered card. The previous owner's information will be overwritten.

Frequently asked questions